Returns, refunds and price drops

Returns, refunds and price adjustments are always handled by the store you bought from. We can't issue refunds, because we never take payment.

Returns and refunds

Each deal page has a Shipping & returns section. It shows the store's terms as they appeared on the product page when we checked, for example "30-day returns". Stores can change their terms, and the store's own policy always wins. Check it before you buy, especially for large items like generators, solar panels and heat pumps, where return shipping can be costly.

The price dropped after I bought

Some stores offer a price adjustment if the price drops soon after you buy. Ask the store's support team and send them the deal page link. Whether they agree is up to the store.

Promo codes usually can't be added to an order that's already placed.

I was charged more than the deal price

Contact the store first. Then please tell us about it so we can check the deal and fix or expire it. We can't make a store honor a price.

A store won't help

If a store won't resolve a problem with an order, your card issuer or payment provider may be able to help. We'd also like to hear about it, because it helps us decide which stores to list. Contact us.