Checking the status of your request

You can see every request you've sent to GreenTechPlus, read our replies and reply yourself.

How to sign in

1. Go to Check my ticket. There's also a link in the footer of greentechplus.com.
2. Enter the email address you used when you contacted us.
3. Open the email we send and tap the sign-in link. The link works once and expires after 15 minutes.

What you can do

• See your GreenTechPlus requests and the status of each one.
• Read our replies.
• Reply and add files, such as screenshots.

If you reply to a solved request, we'll take another look.

The sign-in email didn't arrive

• Use the same address you contacted us from. We only send links for addresses that have contacted us.
• Check your spam and junk folders.
• You can ask for up to 3 links every 15 minutes.

Is this the same as my member account?

No. Check my ticket is only for support requests. Your GreenTechPlus member account, for member prices and the daily email, is separate. See How to unlock member exclusives.