My sign-in code or link doesn't work

Why a code or link stops working

• It expired. Sign-in codes and links last 10 minutes.
• It was already used. Each code and link works once.
• A newer one replaced it. When you ask for another code, the old code and link stop working. Use the newest email.
• Too many wrong tries. After 5 wrong codes, you'll see Too many tries. Send a new code.

In every case, the fix is the same: tap Unlock exclusives and ask for a new code.

"That code didn't match"

Check that you typed all 6 digits from the newest email, and that the email address is the one you entered when you asked for the code.

The link signed me in on the wrong device

The Sign in to GreenTechPlus button in the email signs in the device where you open it. If you asked for the code on your computer but opened the email on your phone, your phone is now signed in, not your computer.

To sign in on your computer, type the 6-digit code there instead of tapping the link. See Signing in on another device, and signing out.

Still stuck?

See I didn't get my sign-in code, or contact us and choose Customer Support.